Refund policy
Damages, Defects, and other Problems
If an item is damaged or defective, or you receive the wrong item, or if you experience other issues, please Contact Us so we can resolve the problem without delay.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Non-Returnable Items
Sorry, we cannot accept returns on gift cards.
Returns
Something wrong? Defect or flaw? Got a question? We're here to help.
We offer self-serve returns for eligible items. If your order qualifies, you can request a return directly from your customer account without contacting our support team. Once your return is received, our policy is to process your refund to your original payment method within 10 business days.
Any issue can be resolved by just messaging us. We encourage you to Contact Us before requesting a self-serve return.
Return Window: Lifetime (no time limit)
To request a self-serve return, sign in to your customer account and open your order. While other shops offer 30-day, or 90-day returns, we offer you a lifetime return window. That means your satisfaction is guaranteed forever. So you can breath easy and order with confidence. Just to clarify: there are no time limits. Yes, eligible items can be returned at any time.
Return shipping
Customer provides return shipping label and pays postage.
After you submit a request
We review each request based on our return policy. If approved, we’ll send return instructions.
How to start a return
- Sign in to your customer account
- Open the order you want to return
- Submit your return request for eligible items
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
You can always contact us for any return question at support@musicianspowergrip.com.
